Career Opportunities at First Bank of Nigeria Limited (FirstBank) -Apply

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Contents

  • Open Jobs
    1. Product Manager, Mobile Wallet (FMCGS, TELCOS & GOVTS.)
    2. Product Manager, Mobile Wallet (Individual Segment)
    3. Agent Network Project Manager
    4. Agent Channel Customer/Network Insights Officer
    5. Head, Mobile Wallet
    6. Agent Network POS Backend and Inventory Management Officer
    7. Agent Channel Product Development Officer
    8. Agent Network Awareness & Marketing Officer
    9. Agent Network Developer

Product Manager, Mobile Wallet (FMCGS, TELCOS & GOVTS.)

    • Job TypeFull Time
    • QualificationBA/BSc/HND   MBA/MSc/MA
    • Experience4 – 6 years
  • LocationLagos
  • Job FieldICT / Computer

Ref No: 19000025
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the FMCGs, Telcos, and Government segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

  • Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage

Research, Analysis and Reporting:

  • Analyze customers, related channels, competition and market data.
  • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Assess market competition by comparing the company’s product to competitors’ products.
  • Identify opportunities for product innovation and product enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management:

  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Negotiate with support vendors

Product Marketing:

  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.

Customer and End-User Support:

  • Manage product-related support, feedback and inquiries from users.
  • Determine customers’ needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management
  • Challenges: N/A
  • Planning: None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A

Costs that you control:

  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas

Experience:

  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Collaboration

Product Manager, Mobile Wallet (Individual Segment)

    • Job TypeFull Time
    • QualificationBA/BSc/HND   MBA/MSc/MA
    • Experience4 – 6 years
  • LocationLagos
  • Job FieldSales / Marketing / Retail / Business Development

Ref No: 19000024
Location: Lagos
Schedule: Regular
Job Type: Full-time

Job Objective(s)

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by individual customers
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage

Research, Analysis and Reporting:

  • Analyze customers, related channels, competition and market data.
  • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Assess market competition by comparing the company’s product to competitors’ products.
  • Identify opportunities for product innovation and product enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management:

  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Negotiate with support vendors

Product Marketing:

  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.

Customer and End-User Support:

  • Manage product-related support, feedback and inquiries from users.
  • Determine customers’ needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A

Costs that you control:

  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas

Experience:

  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Collaboration

Agent Network Project Manager

    • Job TypeFull Time
    • QualificationBA/BSc/HND
    • Experience7 years
  • LocationLagos
  • Job FieldProject Management

Ref No: 19000022
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Provide operational business support to the Agent Network

Duties & Responsibilities

  • Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
  • Coordinate the documentation of business requirements for project implementation
  • Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
  • Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
  • Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
  • Maintain all Project Implementation artefacts
  • Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
  • Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
  • Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
  • Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
  • Vendor management (Consultants)
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Challenges: N/A
  • Planning: None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:

Costs that you control:

  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Financial and planning strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Agent Channel Customer/Network Insights Officer

    • Job TypeFull Time
    • QualificationBA/BSc/HND
    • Experience3 years
  • LocationLagos
  • Job FieldSales / Marketing / Retail / Business Development

Ref No: 19000021
Location: Lagos
Schedule: Regular
Job Type: Full-time

Description

  • Customer / Network Insights
  • Product Performance Management

Duties & Responsibilities

  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Provide weekly business and periodic strategic reports to key stakeholders and executive management
  • Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
  • Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
  • Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
  • Create and maintain statistically robust models to facilitate the business insights and requirement definition
  • Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
  • Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:

Costs that you control:

  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Business modelling

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Head, Mobile Wallet

    • Job TypeFull Time
    • QualificationBA/BSc/HND   MBA/MSc/MA
    • Experience8 years
  • LocationLagos
  • Job FieldICT / Computer

Ref Id: 19000023
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets
  • Manage Wallet product initiatives throughout their lifecycles from planning to implementation, sales, monitoring, product support in line with the Bank’s strategic objectives.
  • Build and manage payment ecosystems built around Wallets within Mass Markets and Corporate organizations e.g. Manufacturing, Transport Service, Public sectors, Private Organization, Financial Institutions etc.
  • Build strong relationships with Industry Leaders, Regulators, Payment Aggregators and Switches to gain insight to new regulations, technology trends and have first-hand information for better business decisions, directions, and policy implementation.
  • Develop Management briefs, perform periodic reviews and evaluation of performance, while proposing process improvements and corrective actions so as to remain competitive in the target markets.
  • Build and sustain a robust financial model to manage the cost profile of the business, while meeting the projected profitability of the business in line with pre-agreed KPIs
  • Supervise, co-ordinate and manage the activities of the Mobile Wallet Team members.

Duties & Responsibilities

  • Develop and manage compelling initiatives and solutions that will aid targeted customer acquisition and activation activities.
  • Identify and obtain new payment mandates (around wallets) from corporate bodies, as well as Government and Non-Government Organizations leveraging on existing relationships within the Bank.
  • Develop and utilize specific marketing programs to drive results in the identified Retail, Commercial and Public Sector markets
  • Research and Analysis:
    • Study and analyze market conditions.
    • Identify key industry peers/ competitors and consumer trends.
    • Articulate market requirements and opportunities for product innovation and enhancements
  • Product Planning and Management:
    • Determine product specifications, create product road maps and define the long term product strategy.
    • Develop pricing strategies and product policies.
    • Manage interactions and communicate with cross functional teams
  • Product Marketing:
    • Develop product marketing plans and event campaigns to generate product awareness and demand.
    • Support sales and marketing teams with the necessary product knowledge and technical expertise.
    • Conduct product knowledge and awareness presentations; develop sales tools and training materials to equip relationship managers on product sales.
    • Provide inputs for marketing collateral development and implement marketing plans in conjunction with all departments.
    • Drive ongoing improvement in sales and profitability
  • Customer and End-User Support:
    • Manage product-related support, feedback and inquiries from users.
    • Co-ordinate market research to track customer and end-user feedback.
    • Use market feedback to inform product refinements and ongoing development

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: 4 Permanent Staff
  • Staff costs: N/A
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index
  • CAPEX and OPEX

Job Requirements
Education:

  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas.

Experience:

  • Minimum 8 years post NYSC experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Financial planning and strategy
  • Project Management
  • People Management
  • Product strategy, development and management
  • Product life cycle management
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Communication Skill (Written and Spoken).

Agent Network POS Backend and Inventory Management Officer

    • Job TypeFull Time
    • QualificationBA/BSc/HND
    • Experience5 years
  • LocationLagos
  • Job FieldICT / Computer

Ref No: 1900001Z
Location: Lagos
Schedule: Regular
Job Type: Full-time

Job Objective(s)

  • Provide operational business support to the Agent Network

Duties & Responsibilities

  • Seek approvals for requisition of POS terminals and place orders with PTSPs
  • Take delivery of POS terminals and keep inventory records
  • Configure POS terminals and ensure distribution to the Agent Network Development Team
  • Handle complaints on POS terminals and engage PTSPs for repairs / replacement
  • Develop and maintain standard operating procedure manuals for all activities related to POS Backend operations and Inventory Management
  • Manage product-related support, feedback and inquiries
  • Work with the Central Stores to ensure production and distribution of Agent branding collaterals
  • Take delivery of marketing merchandise for community activations/ awareness programmes
  • Maintain inventory and reconciliation reports on all Agent Banking collaterals and merchandise
  • Provide Agent Banking inventory reconciliation reports required by internal stakeholders
  • Vendor management (Suppliers, Consultants)
  • Logistics management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:

Costs that you control:

  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 5 years cognate experience (Financial Services/Payments/Inventory Management/Operations/Reconciliation/Logistics Management)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Financial and planning strategy
  • Problem solving
  • POS Management
  • Inventory Management

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Agent Channel Product Development Officer

    • Job TypeFull Time
    • QualificationBA/BSc/HND
    • Experience3 years
  • LocationLagos
  • Job FieldSales / Marketing / Retail / Business Development

Ref No: 19000020
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Product Expansion and Innovation

Duties & Responsibilities

  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Identify opportunities for product innovation and product enhancements
  • Liaise with internal stakeholders and/ or external research agencies on product development and management
  • Develop and maintain standard operating procedure manuals for all activities related to Product Development
  • Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
  • Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
  • Provides source data for product line communications by defining product marketing communication objectives
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:

Costs that you control:

  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Advertising

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Agent Network Awareness & Marketing Officer

    • Job TypeFull Time
    • QualificationBA/BSc/HND
    • Experience3 years
  • LocationLagos
  • Job FieldSales / Marketing / Retail / Business Development

Ref No: 1900001W
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Deepen visibility of the Agent Network
  • Drive knowledge management and communication across the value chain – Agents and Branch Team

Duties & Responsibilities

  • Design and implement strategic marketing initiatives to drive network growth and visibility
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Develop and maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Design and execute product promotion campaigns for Agents
  • Provide input to the design / production of Agent branding collateral and marketing merchandise
  • Communication management across the Agent Network

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:

Costs that you control:

  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 3 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Advertising)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Brand management
  • Advertising
  • Marketing

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Agent Network Developer

    • Job TypeFull Time
    • QualificationBA/BSc/HND
    • Experience4 years
  • LocationLagos
  • Job FieldSales / Marketing / Retail / Business Development

Ref Id: 1900001X
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

  • Agent recruitment and engagement
  • Agent and Branch Training

Duties & Responsibilities

  • Execute agreed strategies for growing and sustaining a vibrant Agent network
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Monitor and respond to Competitor offerings and trends
  • Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
  • Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Execute strategic marketing initiatives to drive network growth and visibility
  • Execute product promotion campaigns
  • Provide input to the design / production of Agent branding collateral and marketing merchandise
  • Facilitate communication management across the Agent Network

Expenditure Budget

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage.

Experience:

  • Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Method of Application

Use the link(s) below to apply on company website.

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